ReBOOT TechBalance and Wellness Institute – Privacy Policy

ReBOOT (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of everyone who interacts with our website, chatbot (ReMi), and digital wellness programs. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect
We may collect the following types of information:

1. Personal Information You Provide
   When you register, contact us, or participate in a program, you may provide:
   • Full name and contact details (email, phone number)
   • Age or demographic information (if part of a family or school registration)
   • Payment details (processed securely through third-party payment providers)
   • Messages or feedback submitted through the website or chatbot
2. Automatically Collected Information
   When you visit our website, we may automatically collect:
   1. IP address and device type
   2. Browser information
   3. Website usage data (pages visited, time spent, links clicked)
   4. Cookies (see Section 6)
3. Chatbot Interactions (ReMi)
   ReMi may collect your messages and responses to improve your user experience and provide better guidance. We do not use chatbot data for marketing or share it with external parties without your consent.

How We Use Your Information
We use the collected information to:

1. Provide and personalise our digital wellness programs
2. Improve our website, chatbot, and user experience
3. Respond to questions, requests, or feedback
4. Process payments and issue invoices
5. Send optional updates, newsletters, or event invitations
6. Comply with legal or regulatory requirements.

We will never sell or rent your personal information to third parties.

Legal Basis for Processing

Under POPIA and applicable international privacy laws, ReBOOT processes personal data based on:

1. Consent (you voluntarily provide your information)
2. Legitimate interest (to deliver and improve our Services)
3. Legal obligation (when required by law)

Data Storage and Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. Data is stored securely on encrypted servers, and only authorized personnel may access it. If a data breach occurs, affected users will be notified promptly as required by law.

Sharing of Information

We may share limited personal data only when necessary:

1. With trusted service providers who help us operate our site, process payments, or host data (all under strict confidentiality agreements)
2. When required by law, regulation, or court order
3. With your explicit consent, in specific cases (e.g., sharing testimonials) We do not share information for advertising or commercial resale.

Cookies and Tracking Technologies

ReBOOT uses cookies and analytics tools (such as Google Analytics) to improve functionality and performance. Cookies help us understand how visitors use our site and allow for smoother navigation. You can disable cookies in your browser settings, but some features may not function properly.

Your Rights

Under POPIA and applicable laws, you have the right to:

1. Access the personal data we hold about you
2. Request correction or deletion of your data
3. Withdraw consent at any time
4. Object to processing for specific purposes
5. Lodge a complaint with the Information Regulator of South Africa if you believe your privacy has been violated o Website: https://inforegulator.org.za

To exercise these rights, contact us at privacy@rebootwellness.co.za.

Children’s Privacy
ReBOOT’s programs may involve children under parental or school supervision. We collect personal information about minors only with parental or institutional consent, and we handle such data with special care and confidentiality.

Retention of Information

We keep personal information only as long as necessary to provide our Services or comply with legal obligations. After that period, data will be securely deleted or anonymized.

Links to Other Websites
Our website may contain links to external websites. ReBOOT is not responsible for the privacy practices or content of these third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our Services after such updates constitutes acceptance of the revised Policy.